Business Strategy & Product Development
CLIENT
Major card payment network
CLIENT CHALLENGE
Increase sales and reloads of prepaid cards at POS
GVGROUP SOLUTIONS
Designed, managed and implemented a scalable load service utilizing existing electronic payment network
RESULTS
Implemented service within 12 months of project initiation
Allows loading of value to prepaid cards through multiple POS and other channels
Engaged by one of the largest prepaid card issuers to develop retail distribution strategy
CLIENT
Top 3 US-based prepaid card issuer
CLIENT CHALLENGE
Evaluate card issuance opportunities in the EU and assess processors for potential partnerships or acquisition
GVGROUP SOLUTIONS
Conducted market and processor assessment across multiple countries within the EU
Provided recommendations
RESULTS
Bank leveraged international branch and cross border issuance to launch EU prepaid card program
CLIENT
Business card issuers
CLIENT CHALLENGE
Enhance cross sell experience through existing retail bank channels, including branch
GVGROUP SOLUTIONS
Designed plug and play module for enhanced cross sell sales strategies, training
RESULTS
Client implemented modules into enhanced sales tools and has significantly boosted business card issuance
CLIENT
Top international card issuer
CLIENT CHALLENGE
Improve response rates, retain balances, increase usage for existing accounts
GVGROUP SOLUTIONS
Designed and tested response models
Segmented customer base with cluster models
RESULTS
Significant cost savings through targeted offers and increased usage that boosted revenue
Merchant Acquirer Processing
CLIENT
Largest kiosk retailer
CLIENT CHALLENGE
Reduce interchange and processing expense and obtain enhanced processor support and reporting
GVGROUP SOLUTIONS
Undertook comprehensive RFP to select new acquirer/processor relationship
Modeled cost and interchange expense for enhanced ongoing monitoring
Recommended near-term action and long-term strategy for new processor relationship
RESULTS
Helped client select processor and negotiated business terms for contract
Saved client over $60 million in I/C and processing expense over 3 year pro forma contract term
CLIENT
Top wholesale grocery
CLIENT CHALLENGE
Enhance loyalty and reduce rising payment acceptance costs
GVGROUP SOLUTIONS
Developed payment processing strategies and migration for a payment processing company from a “merchant-of-record” to a “payment facilitator” business model with integrated payment gateway functionalities
RESULTS
Wholesale operator is in process of implementing new strategy, including multiple channel delivery to drive increased loyalty
Project cost savings of $10-15 million
CLIENT
Technology start-up company and payment service provider
CLIENT CHALLENGE
Understand and potentially migrate the business and payment model to a SAAS and ISV payment provider
GVGROUP SOLUTIONS
Developed options and requirements for connecting to major acquiring banks and payment networks under different third-party models (i.e. merchant, payment facilitator, payment processor, independent sales organizations, merchant servicer, etc.)
RESULTS
Implemented GVGroup recommendations and have increased payment and processing volume by 10X while implementing more efficient cost and delivery structure
Risk Management & Compliance
CLIENT
Major US retailer
CLIENT CHALLENGE
Reduce customer fraud
GVGROUP SOLUTIONS
Identified and developed a risk management program and tactics to manage customer fraud
RESULTS
Significantly reduced fraud and increased revenue by implementing enhanced authorization tools and techniques
Hired to conduct RFP for new transaction processor relationship
CLIENT
Major payment network
CLIENT CHALLENGE
Reduce settlement risk for network
GVGROUP SOLUTIONS
Developed multi-dimensional evaluation tool
Analyzed strategies for pooling risk and collateral
RESULTS
Recommended approach resulted in projected cost savings of $35 million without incurring additional systemic risk
CLIENT
Large U.S.-based credit card issuer
CLIENT CHALLENGE
Improve skip tracing effectiveness in collections cycle
GVGROUP SOLUTIONS
Analyzed issuer processes and recommended an enhanced program
RESULTS
30% lift in right party contact rates
CLIENT
Major payment network
CLIENT CHALLENGE
Enhance network risk management capabilities and service offerings to issuers, acquirers and merchants
GVGROUP SOLUTIONS
Mapped current network product offerings against market requirements
RESULTS
Developed strategy for risk management services offering to enhance and differentiate from payment network competitors
CLIENT
Major payment network
CLIENT CHALLENGE
Assess incidence and impact of cross border fraud on issuer profitability
GVGROUP SOLUTIONS
Analyzed and quantified types and incidence of cross border fraud across high fraud countries by payment card product
RESULTS
Developed a fraud assessment tool to optimize revenue and fraud loss performance via early warning indicators
Identified cross border fraud concentrations
FinTech & Investment Decisioning
CLIENT
Electronic payment network in Latin America
CLIENT CHALLENGE
Develop long term strategic electronic payment processing strategy to provide new and enhanced service offerings across national network
GVGROUP SOLUTIONS
Assessed current product and service offerings
Designed short- and longer-term development plan
Identified third party product processing platforms and conducted RFP to select key partners
RESULTS
Client chose most cost-effective and compatible 3rd party for partnership
Initiated implementation of enhanced software platform for issuing processing of credit, debit, prepaid and mobile payments
CLIENT
Investment firm
CLIENT CHALLENGE
Technical and business assessment of international mobile payment processor
GVGROUP SOLUTIONS
•Analyzed payment platform for:
System scalability
Network & POS functionality
Telecom links and interfaces
Delivered report on gaps and functionalities
RESULTS
Client bid on the investment opportunity
Client has referred GVGroup to other investment firms for similar projects
CLIENT
Leading on-line bill payment provider for public sector and education
CLIENT CHALLENGE
Define business requirements for new payment processing channels
Develop strategy for combining multiple payment processing platforms
GVGROUP SOLUTIONS
Documented end-to-end business processes for technical requirements
Designed strategic plan to consolidate processing platforms
Conducted RFP and vendor selection process for outsourcing development effort
RESULTS
Supported client selection of offshore, outsourcing development partner
Provided project management to scope technical requirements and implement migration to enhanced processing platform to support existing and new payment processing products and channels
Benchmarking
CLIENT
Consumer, Small Business, Commercial Card Issuers — U.S. Canada, Latin America, Asia/Pacific
CLIENT CHALLENGE
Improve operational efficiency and program profitability
GVGROUP SOLUTIONS
Conducted cross industry survey and analyses across 12-15 functional areas, consisting of 5-25 activity drivers
RESULTS
Implemented re-engineering initiatives by issuers based on benchmark analysis
Revenue growth, efficiency enhancement and bottom-line improvement
CLIENT
Large U.S.-based retail investment and brokerage firm
CLIENT CHALLENGE
Ensure transfer pricing among affiliates complied with “arms length” regulatory compliance
GVGROUP SOLUTIONS
Assessed actual costs
Recommended activity-based and functional cost pricing methodology
RESULTS
Improved cost efficiencies
Enhanced compliance with regulatory requirements
CLIENT
Large payment network
CLIENT CHALLENGE
Enable card issuers to assess viability of participating in commercial card program
GVGROUP SOLUTIONS
Designed and built profitability models
RESULTS
Issuers provided with flexible models that evaluate projected revenue and expense impacts
Market Opportunity Assessment
CLIENT
Top five U.S. card issuer
CLIENT CHALLENGE
Improve efficiency and effectiveness of collections and customer service functions
GVGROUP SOLUTIONS
Evaluated:
Credit policy management
Business processes
Offer management
Issuer support services in collections
Recommended near- and long-term tactics
RESULTS
$80 million improvement resulting from implementation of GVGroup recommendations
CLIENT
Prepaid Card Program Manager
CLIENT CHALLENGE
Assess the market for issuing a prepaid card directed to foreign college students with cross border funding capabilities
GVGROUP SOLUTIONS
Evaluated the competitive environment and usage characteristics for target market
Build business and financial plan to execute the program with bank sponsor
RESULTS
Client is currently implementing the program
CLIENT
Large payment network
CLIENT CHALLENGE
Assess the demand for enhanced cross border payment product for importers and exporters to key countries
GVGROUP SOLUTIONS
Quantified the available market and volumes for target foreign trading companies
Assessed the competitive cost and infrastructure required to support new cross border payment type
RESULTS
Business plan is currently being evaluated by client for pilot implementation between two largest trading partner countries
Expert Witness
CLIENT
Major payment ISO
CLIENT CHALLENGE
Educate the court regarding key payments processes and assess potential damages
GVGROUP SOLUTIONS
Research and develop expert opinions regarding required aspects of the case
Provided written and trial testimony
RESULTS
Favorable outcome and full award of estimated damages to client for whom GVGroup was engaged
CLIENT
Major retailer
CLIENT CHALLENGE
Provide expert report to describe and help educate the court for ruling on granting class action status for data breach law suit
GVGROUP SOLUTIONS
Drafted testimony report regarding the processes undertaken by card issuers, merchants and payment networks to limit the liability and mitigate costs associated with data breaches
RESULTS
The GVGroup testimony was cited as a key determinant in the ruling against classification of the trial to be a class action suit
CLIENT
Large hedge fund investor
CLIENT CHALLENGE
Provide expert testimony regarding compliance with the Rules and Standards of the card networks
GVGROUP SOLUTIONS
Drafted testimony report regarding:
Roles and responsibilities of merchants and processors in the payment ecosystem
Rules and Standards that must be followed to be in compliance with the card payment networks
RESULTS
Testified in court at trial
Awaiting final decision by court
Learning
CLIENT
Large payment network
CLIENT CHALLENGE
Improve financial acumen of merchant and bank sales staff to enhance the design, improve negotiations skill to obtain internal and client approval
GVGROUP SOLUTIONS
Designed a customized curriculum to enhance and refresh financial terminology and skill sets
Identified sales and value chain best practices across the financial payments ecosystem
RESULTS
Enhanced training of sales staff resulting in a significant increase in merchant, acquirer and bank deals and increased payment volume and revenue to the network
CLIENT
Major payment processor
CLIENT CHALLENGE
Provide an overview of the acquiring business from a payment processor perspective to improve understanding of the relationship management team
GVGROUP SOLUTIONS
Developed customized course
Created course materials
Presented education modules and supported post course reference and evaluation materials
RESULTS
Successfully enhanced staff knowledge on payment and acquiring business processes, including revenue and expense drivers and operations strategy
CLIENT
PayKademy
CLIENT CHALLENGE
Inform and educate participants about the electronic payments value chain, key players and revenue and expense drivers
GVGROUP SOLUTIONS
Developed multiple in person and online courses that include introductory and advanced learning about the electronic payments industry
RESULTS
Key corporate staff from major payment networks, banks, online market platforms and startups have benefitted from the courses and comprehensive curricula